Get help with your Aton Health Patient Referrals API integration. Our support team is here to ensure your successful implementation and ongoing operations.

Quick Contacts

Getting the Best Support

Before You Contact Us

1. Check the FAQ: Review our frequently asked questions first
2. Search documentation: Use the search function to find relevant guides
3. Try the sandbox: Test your integration in the development environment
4. Gather information: Collect error messages, timestamps, and request details

What to Include in Your Request

For technical issues:

Subject: [URGENT/NORMAL] Brief description
Environment: [Development/Production] 
Timestamp: [When the issue occurred] 
Endpoint: [Which API endpoint] 
Error: [Full error message] 
Request: [Sanitized request example] 
Response: [Sanitized response example] 
Steps: [How to reproduce the issue]

For partnership inquiries:

Subject: Partnership inquiry - [Company name]
Company: [Your organization] 
Contact: [Primary contact person] 
Use case: [How you plan to use the API] 
Volume: [Expected usage volume] 
Timeline: [Implementation timeline]

Information Security

When sharing technical details:

• Remove all patient data from examples
• Mask API credentials (show only the first/last few characters)
• Use placeholder data in code examples
• Never share client secrets, access tokens, or real patient information

Self-Service Resources

Additional Documentation

• Authentication Guide - Complete OAuth 2.0 implementation
• API Reference - API overview and endpoint documentation

Testing Tools

• Sandbox Environment: https://dev-api.aton.health/api/v1
• Health Check Endpoint: Test connectivity and authentication
• Postman Collection: Download Postman Collection - Import this into Postman for quick testing

Using the Postman Collection

1. Download the collection file using the link above
2. Import into Postman (File → Import → Upload Files)
3. Configure variables in your Postman environment:

client_id: your-client-id  
client_secret: your-client-secret
scope: your-scope

Status & Updates

• Service Status: Contact support for current status page URL
• Maintenance Windows: Announced 48 hours in advance via email
• API Updates: Changes announced with 30-day notice for breaking changes

Community & Updates

Feedback & Suggestions

We value your input! Share:

• Documentation improvements: What's missing or unclear?
• Feature requests: What would make your integration easier?
• API enhancements: What additional endpoints would be helpful?
• Developer experience: How can we improve your development process?

Submit feedback: integration-support@atonhealth.com with "Feedback" in the subject line.

Having trouble finding the right contact?

Start with integration-support@atonhealth.com and we'll route your request to the appropriate team.